Should an online purchase fail to meet your expectations, we will gladly refund the item online or refund/exchange the item at a local Amnesia location.

 

For your convenience, return your online purchase to a Amnesia store:

- Refunds will be credited in the manner in which payment was made with the exception of Paypal and Visa Debit. Purchases made via PayPal or Visa Debit may be refunded in store in the form of a merchandise credit. Refunds can only be credited directly to your Paypal account or Visa Debit if the item is returned by mail to our online store. 

- Return/Exchange must be made within 30 days from order date as indicated on the original receipt (packing slip)

- Merchandise must be in its original packaging, with merchandise tickets attached, accompanied by the original receipt (packing slip).

- Shipping charges are not refundable.

- Customer is responsible for shipping fees incurred in the refund process.

- Returns without original receipt (packing slip) cannot be processed.

- All intimates, including Swimwear,  and clearance purchases are final sale and may not be returned or exchanged. 

Damaged Items: If you received an item damaged in your online order and would like to inquire about a replacement, please contact our customer support team at serviceclientele@amnesiashop.com, and provide a detailed explanation with photos of the damaged item

Find the address of the store nearest you by using our Store Locator.

 

Return your online purchase to the website by courier:

- Print and complete a Return Form, and include it with the returned item(s). Print the Return Form here.

- A copy of your invoice must be included for consideration of refund/credit. 

- Please pack your items in the original packaging if possible in order to ensure safe delivery.

- Send your return package to the following address:

    Amnesia Returns
    Carrefour Du Nord
    900, Boulevard Grignon
    Saint Jérôme QC J7Y 3S7

    You're done!

    - Please note: Return shipping costs are the customer's responsibility and are non-refundable. The only exception is if the item(s) shipped to you were damaged, defective or the wrong item(s).

    - Should you receive damaged, defective, or the wrong item(s), please return the merchandise with our return form and order invoice, and mail it to the address above within 30 days from the ship date.

    - We will refund the return shipping costs if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking but please note only standard carrier services will be refunded.